| STATUS | TECHNOLOGY | ISSUE | DESCRIPTION | LAST UPDATE |
|---|---|---|---|---|
| Resolved | Field Services | Mobile App configuration issue |
Limited or changed functionality in the mobile application. RESOLUTION: Review this QRG: Click Here for the QRG. |
2.27.24 4:42pm EDT |
| Resolved | Field Services | PO Submission not working |
Issue with sectors in the background processes causing failure for PO to be submitting to F&O. RESOLUTION: PO submissions are flowing from Field Services to F&O for processing. |
2.26.24 3:22pm EDT |
| Resolved | SharePoint | Not all content may be present in Document Libraries | Problem identified. Working on copying the missing files actively. Estimated to be completed by EOD 3/4/24. | 3.4.24 9:12am EDT |
| Resolved | Teams | Unable to start a new chat with a user |
Can use search to find people, but when trying to start a chat, the user changes to unknown. Existing chats continue to work.
RESOLUTION: Teams chats are now working properly. |
2.26.24 12:20pm EDT |
| Open | SharePoint | myMedxcel Top Navigation - No Dropdowns |
Dropdowns for the top navigation in myMedxcel are missing. Scroll down to find relevant links.
Drop-downs are being adjusted and most are present. |
3.4.24 1:09pm EDT |
| Resolved | Adobe | Unable to login |
This is a known issue and will be resolved as soon as possible. Ascension is engaged to help fix the licensing. RESOLUTION: Licenses and accounts are being assigned by Ascension. If you need a license, contact the CSC. |
2.27.24 2:38pm EDT |
| Resolved | Outlook Delegation | Unable to assign delegates to email/calendaring |
This is a known issue and is being investigated by Hitachi. In the interim, if you need help with setting up a delegate, contact the CSC.
RESOLUTION: Users are able to remove old delegates and assign delegates. |
3.4.24 8:20am EDT |
| Resolved | Outlook Email | Users unable to access shared mailboxes |
This is being investigated. Working a priority list for mailboxes that are business critical.
RESOLUTION: Mailboxes restored. If you are unable to access, contact the CSC to have permissions checked. |
3.4.24 1:11pm EDT |
| Open | Outlook Calendar | Canceling meetings that were scheduled prior to tenant migration results in a non-deliverable for the recipients. This is due to the email address of the recipient (mailbox, room, resource, etc.) changing during migration |
2.27.24 1:18pm EDT | |
| Awareness | OneNote | Shared Files may be inacessible by users that you shared the file with due to the location (tenant address) changing. You may need to re-share the file(s). | 2.26.24 5:03pm EDT |
| Other Helpful Links and QRGs | ||
|---|---|---|
| Topic | QRG / Link | |
| Saving Contacts to Outlook for iOS | QRG_Saving_Contacts_to_Outlook_iOS.pdf | |
| Update iOS Software for iPhone | QRG_iPhone_iOS_Update.pdf | |
| CEC Tenant Migration FAQ | CEC_Tenant_Migration_FAQ | |
| New Medxcel SharePoint Link | https://mymedxcel.sharepoint.com/ | |
| New Medxcel F&O Link | https://mymedxcel.operations.dynamics.com/ | |